Your contract
Your contract with us is binding, and you enter into a two-part agreement. The first part is for the design of the website, and the second part is a separate 1 year hosting, support & SEO contract (hereinafter called support). The contract commences with the client instruction, and payment of the initial deposit. The deposit is non-refundable.
Once you have instructed us to begin work either verbally or in writing this contract is enforced.
Your first support payment is due for payment within 30 days of the site going live. Further payments are taken via monthly standing order.
If at any time the support payments fall into arrears, we reserve the right to suspend the website, and full payment of fees to the end of the contract period will become payable.
At the end of the initial contract, we will automatically continue to provide support for your website for a further contract period of 12 months, unless we are informed that our services are no longer required.
Design Process and Payment of services
All invoices will be based on a quotation which has been agreed by Reddinet, and our client.
Quotations are valid for 30 days, and are based on our advertised charges - we reserve the right to increase rates in the future.
The quotation is subject to amendment if you later request alterations, or require extra work.
The invoice for the initial Website Design work will be based on the quotation.
> A 50% of the quotation cost is due immediately.
> Work will not begin on your website until the 50% deposit has been received.
> We deliver a concept design to you via email within 10 working days. This design is ammended as requested by the client up to a maximum of 5 times. Each revison can take up to a further 10 working days.
> Once the concept design has been agreed there can be no further changes to the design or structure of the website without further charges applying.
>The client is required to send a word document with their website text on and attach any images they want to be used to the email. We require this information within 10 working days to avoid delays.
> A further 10 working day period is then required to turn the concept design into the website and add content supplied by the client.
> The invoice for the remaining balance (50%) will be issued on completion of the work. Completion of the work is the date when all content supplied by the client has been converted into webpages. The website will be available for public viewing on the Internet on payment of this invoice. Payment by cash is treated as immediate payment. Payment by other means (e.g. cheque) is treated as received when the payment has been processed through our bank account.
Cancellation policy (website design)
1) In the event that a client accepts a quotation/estimate, and within 7 days decides not to proceed with the website design, then a cancellation/consultation charge of £150 will be incurred (provided that work has not yet commenced on the website design). This charge covers consultation time/fees and web hosting setup costs.
2) In the event that a client cancels after 7 days, or if work has commenced on the website design, the full cost of the quotation is payable.
Non-hosted website work
Our general terms and conditions relate to work on websites hosted by Reddinet (which applies to the majority of our clients).
Where we undertake work for any client who has their website hosted elsewhere then payment must be made in full prior to completion.
Client responsibilities
The target completion date is a mutually agreed date for completion of the website. As we approach the target completion date (typically within 5 weeks) our time will usually be allocated to your website (where appropriate we will advise you of a mutually agreed schedule that allocates time when we will be creating your website). It is important that you ensure that you devote some of your time to the project to produce initial information, review progress, and thus ensure that the project proceeds unimpeded. In the event that we are prevented from progressing with the creation of the website because we are waiting on responses from you, we reserve the right to impose a daily 'waiting charge' of £100/week.
Non-payment, or late-payment of accounts
Our business is to provide Website Design and Hosting facilities to other small businesses.
We are a small company, and do not have a team of administrators to chase unpaid invoices. We are not able to withstand delays to payments, and do not have time to chase for late payments. Our low charges to you are only possible if we can maintain a balanced cash-flow.
All invoices and accounts issued by us are due for immediate payment, unless otherwise agreed in writing.
We reserve the right
1) to make administration charges for any overdue accounts, and an administration charge of £10 will automatically be levied for each reminder letter, where an account is in arrears.
2) to demand full and immediate payment of fees to the end of the contract period.
3) to suspend a website if the hosting account, or any invoice due to Reddinet.co.uk, is in arrears.
4) to make an additional daily charge, for any accounts not settled on time, equivalent to 8% above Bank of England Base Rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5) to take legal proceedings through the courts to recover any unpaid debts, and to recover out-of-pocket expenses incurred through these proceedings.
In the event that a website is suspended due to non-payment of invoices we reserve the right to:
A) decline to provide further hosting services.
B) charge a reactivation fee equivalent to one years hosting charges - payable before the website is reactivated.
Domain name, email, and hosting
We will usually only register .co.uk domain names, unless you specifically request a different domain name suffix.
The domain name registration period for .co.uk domains runs for two years from the date of registration. After this time period has lapsed, the domain name registration will be renewed upon receipt of payment of renewal fees. The current cost of renewal is £25. We will usually send an invoice for domain name renewal approximately 4 weeks prior to the renewal date, and will request payment 2 weeks prior to the renewal date to ensure that domain renewal is a smooth & seamless process. Failure to make renewal payment on time may mean that the domain name registration is not renewed.
Other charges and renewal periods apply to other types of domain name. Names are registered to Reddinet.co.uk, they are released to you, the client upon payment of all invoices and contractual commitments.
Extra domains may also be registered on your behalf for "feeder sites" to drive more traffic to your main website. These domains remain the property of Reddinet.co.uk and are exclusive to you only during the period of your contract
It is our policy to provide managed websites for our clients, which means that we design, host, upload, and maintain the website for you - and also provide email facilities.
The only username and password we issue is for accessing the email account. We will provide internet access to the email via webmail, and will supply the information necessary for you to access the email via a program (e.g. Outlook) on your computer.
We cannot and will not provide ftp server access to anyone outside of Reddinet.co.uk, we own our own servers and client security takes priority. We are not a hosting company and hence can't give you access to your files.
If you wish to ammend your own website we will offer you a CMS system to enable you to do so. Prices of this vary and monthly fees are added to your standard contract.
E-commerce solutions
Where requested, we will create and design your website incorporating your e-commerce solutions. Most low cost e-commerce solutions will involve the use of PayPal, and Reddinet recommends that you (our client) are conversant with PayPal's Terms & Conditions before choosing to use PayPal. The client has full responsibility for investigating the advantages and disadvantages of PayPal as opposed to any other merchant provider, and to establish the suitability of PayPal for their needs. Where PayPal is the chosen merchant provider the client is responsible for establishing a suitable PayPal account and supplying details of this account to Reddinet. Your decision to use PayPal on your website is made based on information available to you (our client) supplied by PayPal, and is not influenced by Reddinet.
For larger stores a merchant account and gateway are more cost effective, please take due dilligence before entering into a contract with these companies as they have no bearing on the agreement you have with Reddinet.
Search engine optimisation
If you take our SEO service you are bound by the following conditions:
It can take many weeks for your website to appear in the search results - this is normal.
We cannot guarantee top level rankings for your website, although we will use our knowledge and experience to gain the best results possible.
Payment for this service is non refundable
Unlimited use policy
We offer an effective unlimited use policy on our own private servers. In rare cases, if a customer uses server resources to such an extent that he or she may jeopardise server performance and resources for other customers, we reserve the right to suspend or terminate the hosting facility (this is an extremely rare occurrence).
Improper content
We will not knowingly permit the use of any illegal or inappropriate material in a website designed or hosted by us, and will only create websites in the English language.
Illegal Material - This includes (but is not restricted to) copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation.
Inappropriate Material - This includes (but is not restricted to) all Adult Content including pornography, or otherwise lewd or obscene content.
Copyright, Trademarks, and Company Names, etc
We will usually place a copyright statement at the bottom of each webpage. To avoid any confusion, you the client are the publisher of the website and own the copyright for all of the text content published in your website, and we the designer are acting on your instructions in adding content to your website.
By asking us to add material into your website you acknowledge that you have copyright of that material, or permission to use the material.
It is the clients responsibility to fully research their company name, and any content, logos, or trademarks, etc., used in the website.
The client also agrees as part of our terms and conditions to absolve & indemnify Reddinet of any liability in the use of any such content in the clients website, and to assume full responsibility for any violations and legal actions which may arise at any time in the future.
The copyright of designs and scripts which run your site remain the property of Reddinet.co.uk unless otherwise agreed in writing. This is due to the fact that our sites are individual in nature and as such require the use of Reddinet software on our private server to operate. If you wish to move your site elsewhere on the completion of the agreement we suppy the html of your website, but cannot guarantee that it will work elsewhere. An admin fee of £50 is payable for us to send you the html.
Amendments, updates, and alterations to the website
When we design your website, we hope that it will be the start of a long-term acquaintance, and we do not walk away when the design work is finished. Any requested changes will be made and you will be quoted individually for this work. In rare occasions we may make alterations to your website without informing you - these would only be minor background changes which would not affect the material content of the website (e.g. changes to the HTML code to make the website work better).
We will help you to improve or alter your website at any time in the future. Usually the least expensive way to look at alterations is by paying our hourly rate.
All changes to the website must be actioned through Reddinet.
Legislative requirements
Reddinet endeavour to comply with all legislative requirements including Health & Safety at Work, Data Protection, etc., and would not knowingly evade any legal business requirements.
Where appropriate, and particularly where there is an interaction in the relationship with a client, we expect our clients to comply with the legislative requirements for their businesses.
Our service
We will provide you with a first-class service to produce your website, but we cannot be held liable for events, or their consequences, outside our control e.g. server failure caused at external datacentres. This guarantees that all our clients are treated consistently, efficiently, and fairly. However, we will endeavour to sort out any problems promptly, should they occur.
Complaints
In the unlikely event that you should have cause for complaint please contact us in writing at:
Basepoint Business Centre
Isidore Road
Bromsgrove Technology Park
Bromsgrove
B60 3ET
Limit of liability
The content of your website is your responsibility and Reddinet are not liable for any claims made against you arising from the content of your website. We also cannot be held responsible for your website being unavailable as servers are maintained by third parties.
To adhere to these conditions we do not knowingly undertake work on any websites that are *live trading or mission critical systems; *application service provision; *games development; or have *similar strategic importance, or where failure of a website could result in *loss of life or injury to a person; *destruction or damage to physical property; or *cause significant financial loss.
If you believe that your website will fall into the category of being of "strategic importance" then it is the clients responsibility to inform Reddinet of this fact.
Privacy policy, and confidentiality
To communicate with you, and to provide content in your website, we require your name, address, phone number, e-mail address, etc.. We use this information to design and build your website and, to contact you.
If we need to contact you, we will contact you via e-mail or telephone first, and will write to you if e-mail or telephone are unsuccessful.
Any information provided by you will be used for Reddinet's purposes only.
However, Reddinet will display your contact information on your website. It is your decision to decide whether all information is displayed on your website, or if some contact details are omitted. It is your responsibility to proof-read the webcontent to ensure that correct and pertinent details are displayed.
Your information will not be shared with individuals or other companies (such as direct mail organisations or other third parties) unless required by law.
We do our best to maintain the accuracy of any personal information you do supply to us. You can help us update and maintain the accuracy of any personal information you supply by informing us of any changes to your name, address, e-mail address, telephone numbers, etc..
Reddinet.co.uk
